You may return your order (including items on sale) within 30 days after the parcel has arrived to the access point, provided that the product is in its original condition with all labels attached. The item must be in perfect condition and may not be worn, washed or altered in any way. We reserve the right to refuse any returns that do not pass our quality control.
Underwear may be returned, provided that they are sealed and in its original condition. We reserve the right to refuse any returns where the seal is broken, for hygienic reasons.
A return cost will be applied on all returns and is deducted from your refund. Regardless if you send back multiple orders in one package, one return cost will be applied to every individual order. You will receive your refund via the same payment method used to make the purchase. It may take up to 14 days from the day that you have returned your product until you will receive your refund. Please note that a few additional days may occur during our sale period. As soon as we have handled your return you will receive an automated confirmation by e-mail.
HOW TO RETURN
1. Place the item in its original package.
2. Fill out the return form and include it in the package.
3. Attach the return label on top of the package.
4. Visit UPS, click on “UPS Global” and select your country.
5. Call UPS customer service to arrange a pick-up.
6. Ask for a receipt with a tracking number, this is your proof of return.
IMPORTANT INFORMATION FOR COUNTRIES OUTSIDE OF EU
Fill out the three Proforma Invoice For Return Of Goods that you received in your package. All three copies can either be put in a plastic pocket attached to the package or you can give them to the driver when picking up or leaving your package on the UPS access point
Please save the tracking number (written on your return label) to be able to claim the sales tax and the customs duty.
Contact your local UPS office to receive your customs declarations number. They will ask for your tracking number. When you have received your custom declarations number please contact customs service in your country.
Sweden: 39 SEK
Denmark: 75 DKK
United Kingdom including Isle of Man: 8 GBP
Countries within EU including Monaco: 10 EUR
Norway: 150 NOK excl. VAT
Switzerland: CHF 30 excl. VAT
The Aland Islands: 10 EUR excl. VAT
Faroe Islands: 75 DKK excl. VAT
Jersey, Guernsey and Gibraltar: 8 GBP excl. VAT
Andorra, San Marino: 10 EUR excl. VAT
United States: 35 USD excl. VAT
Canada: 35 CAD excl. VAT
Australia: 40 AUD excl. VAT
Please note that we charge return cost per order and not shipping.
If you have any questions about returns please contact our customer service, we are here to help you , Contact US
kindlefashion cannot administrate exchanges of items that are purchased from our